Order and after-sales rules
Refund Policy
Last updated: September 2026
This policy applies to subscription services purchased through the VPNPW user panel. Before placing an order, choose a plan based on your access goals, commonly used platforms, and actual usage environment. After activation, promptly verify international routes, client import, and access to the target services. Account eligibility, content rights, and regional rules on third-party websites are determined by those services and do not form the basis of a network-connection refund decision.
Refund scope and application window
A full refund may be requested within 7 days of the first payment, without giving a reason. The application window starts when the first payment order is completed. Monthly subscriptions and traffic packages are reviewed according to the actual order status shown in the user panel; repeat purchases, renewals, and orders added after the first payment are not covered by this first-payment commitment.
“Without giving a reason” means applicants do not need to prove that a route is faulty, but the order must still meet the account-status, usage-scope, and transaction-verification requirements set out in this policy. The refund commitment provides reasonable time for testing and evaluation. It does not guarantee access to third-party services or change their own account and regional restrictions.
Excluded cases
A refund request may not be accepted in any of the following situations: the request is outside the refund window; the order is not the account’s first payment order; traffic usage clearly exceeds the reasonable amount needed to verify the service; the account has been restricted for violating the terms of use; the request details cannot be matched with the order, payment record, or account record; or the same order has already been refunded or reversed.
Prohibited use includes infringing on the rights of others, disrupting network services, distributing unlawful content, or otherwise violating the terms of use. VPNPW will conduct necessary checks against order records, traffic records, and account status. A single connection failure or message from a third-party platform will not be the sole basis for a decision.
Application process and required information
Refund requests should be submitted through a ticket in the logged-in user panel. Include the username, relevant order, payment method, and refund request. If the system cannot verify the transaction automatically, provide payment proof matching that order. You may briefly explain the reason for the refund to help locate the issue, but a reason is not mandatory when the request meets the conditions for a no-reason refund.
After submitting the request, keep your account and order records available and avoid opening duplicate tickets or changing related transaction details yourself. Support staff may ask you to confirm order ownership, plan status, or payment records. Applicants must provide accurate, verifiable information. If materials are missing, processing will wait for the required information rather than completing a refund based solely on unverifiable screenshots or verbal descriptions.
Original payment route and payment differences
For orders paid through Alipay or WeChat Pay, approved refunds will generally be returned through the original payment route. If the original channel status changes, the original transaction cannot receive a refund, or the payment platform requests additional verification, applicants must confirm the transaction details as instructed in the ticket. VPNPW does not require refunds to be received through a payment method unrelated to the order.
USDT transactions do not use the automatic original-route refund process for Alipay or WeChat Pay. After approval, applicants must confirm in the ticket the transaction proof matching the original order, a receiving address, and the corresponding network. On-chain transactions cannot be withdrawn once submitted, so applicants must check the receiving information carefully. If the information is ambiguous, the refund will be paused until confirmation is complete.
VPNPW currently supports Alipay, WeChat Pay, and USDT. Verification steps and fund-return routes may differ by channel, but this does not change the refund review standard for eligible orders.
Processing time and review
After a refund is approved, VPNPW will initiate processing through the corresponding payment method. The actual arrival time depends on the payment channel’s posting process, account status, and on-chain confirmations, so no fixed arrival time is promised. If the user panel shows that processing is complete but the funds have not arrived, first check the original payment account or the confirmed USDT receiving information, then add feedback through the original ticket.
If a request is not approved, the ticket will explain the relevant order status or excluded circumstance. If applicants believe the records contain a discrepancy, they may submit verifiable order and payment materials for review within the same ticket. The review covers factual records and policy applicability only. It does not recalculate plan prices or replace this policy with verbal arrangements not recorded in the order.